Department of Corporate Services

Departmental Responsibilities

We believe that our people are indispensable capital assets who drive our success through their commitment to excellence in this knowledge-based business. Our aim is to provide them an enabling environment that they may fully discharge of their duties. To meet the challenges and ever-changing demands of the telecommunications industry, BTA employs staff that is highly qualified. The Authority also ensures that existing staff members are provided academic opportunities to enhance their levels of qualifications especially post qualifications.

Role of the Corporate Services

· For general administrative support services to the BTA business
· Procurement issues
· Maintenance issues
· Office supplies
· Office secretarial functions
· Record keeping and archiving
· Managing and usage of the knowledge management centre

Responsible for all human resources matters

· payroll
· staff files
· staff contracts
· staff benefits
· staff leave
· staff performance records
· staff training coordination

Responsible for all Security Matters

Physical Security
Risk Management

Implementation of the Performance Management System (PMS)

In order to ensure the successful implementation of the strategy, BTA introduced a Performance Management System that will align all our outcomes and objectives with the Strategic intent of BTA. This strategic plan was modelled in line with principles of Balanced Scorecard methodology.

The exercise of formulating and implementing strategic management led to the reorganisation of the of 2 departments. The departments of Legal Services and Compliance and Consumer Affairs have been merged and renamed the department of Legal, Compliance and Consumer Affairs.

Individual Performance Contracts and Reviews

Departmental and individual contracts have been completed and aligned to the strategic objectives. In line with these performance contracts, all BTA staff will undergo three (3) interviews and one (1) assessment per performance cycle, which takes place within a period of 12 months. Reviews will however take place monthly for the first six months of implementation of the performance management.

Establishment of the Performance Evaluation Committee

A performance evaluation committee is being proposed and staff members will be elected to serve on the committee. The committee will have the following functions inter-alia:
· To review the performance of the BTA and all its departments against the respective contracts.
· To improve the quality of performance reviews and evaluations through experience sharing
· To ensure consistency in ratings within the departments and the organisation.
· To manage any inconsistencies arising
· To ensure the participation and commitment of all staff.
· To ensure the availability of all relevant processes which facilitate the Performance Management process.
· To ensure regular and constructive feedback for the effectiveness, consistency and continuous improvement of the system.
· Evaluation of the system and production of a monthly report documenting the effectiveness or non-effectiveness of the Performance Management System.

For more information contact - info@bta.org.bw

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